Azzera’s Terms of Service


The following Terms of Service define the legal framework for the use ofAzzera’s website (,  CMX’s app, and the other services we provide to our users. 

Please read these Terms of Service carefully.

1. Applicability

1.1 Contract partners and contract subject matter. 

These Terms of Service provide the basis for the user agreement resulting between you and us, CMX [insert legal company name +  address here] (hereinafter referred to as “Us” or “We”). The contract subject matter is the use, free of charge, of the services offered by Us on the website (the “CMX Website”) or via the CMX mobile applications (the “CMX App”) and the purchase of CO2e emission reduction quotas that We retire on your behalf[?], as well as other services that may be referenced in these Terms of Service (the “CMX Services”). 

1.2 Additional terms and conditions. 

We reserve the right to make certain CMX Services subject to additional terms and conditions. We will notify you before using such additional terms and conditions.

If you access the CMX Services via the CMX App and have downloaded the CMX App from the app store of a third party, the Terms of Service of the app store provider will apply in addition to our own Terms of Service. In case of the Apple App Store, these terms include, for example, the “Apple Media Services Terms and Conditions” (available at The terms of use for Google Play are available, for example, at Please be sure to review the terms of use for your country.

In the event of any conflicts, the latter terms of use will take precedence. 

2. The CMX Services 

Dirox Notes: 

Individual below /  SMEs to be detailed here as well – maybe duplicate of individual as below with SMEs rules (TBD)

The CMX Services We provide involve the following:

2.1 CMX App

2.1.1 Individual Users

You can download and use the CMX App for free. Using the CMX App, all users can calculate their personal carbon footprints. You can also use the CMX App to purchase carbon offsets. 

When downloading and using the CMX App, especially in third-party networks or abroad, you may incur transmission charges from your Internet service provider.

We make every effort to ensure the trouble-free operation of the CMX Services and to make them available 24/7 to the extent possible. However, We would like to point out that full or uninterrupted availability is not technically feasible and We therefore do not guarantee trouble-free operation or any particular availability.

2.1.2 SMEs users 

[add content here]

2.2 CMX Website

2.2.1 Individual Users

Using the CMX Website, all users can calculate their personal carbon footprints. You can use the CMX website to  purchase carbon offsets. 

CMX Website also provides information about the topics of climate and emissions reduction and about our CMX Services. Some of the other CMX Services (such as calculating the carbon footprint) can also be used on the CMX Website. Where applicable, the terms and conditions for using the various CMX Services also apply to their use on the CMX Website.

2.2.2 SMEs users 

[add content here]

2.3 Calculation of carbon footprint. 

We enable our users to calculate their personal annual CO2e emissions, the so-called carbon footprint, free of charge. For this purpose We make available a questionnaire in the CMX App or on the CMX Website. The questionnaire allows users to input information about their personal lifestyle (e.g. size of apartment, number of flights). The method used to calculate the carbon footprint is backed by science, but the calculated carbon footprint is only an approximate value because the exact carbon footprint depends on all of a user’s actions and only a limited amount of information about each user is available to Us. It is also necessarily an estimate because the carbon footprint is a prediction about the future and the carbon footprint is calculated for an entire year. Therefore, the calculation is made without any guarantee that your actual carbon footprint will correspond to your calculated carbon footprint. The method of calculation may be adjusted from time to time, for example because further findings are incorporated into the calculation methodology or because social conditions influencing your personal carbon footprint have changed.

2.4 Carbon offsets.

Dirox Notes

  • Divide or add a SMEs section?
  • Topics below to be defined and re-wrote to match CMX services
    • Certificate issuance / Offset retirement process and complete the following section
    • Carbon Offset program
    • See highlighted points to be reviewed below

We want to make it easy for our users to offset their personal carbon footprint. One effective way to do so is to purchase and retire CO2e emission reductions (the “Emission Reduction”). For many users, however, the effort involved is cumbersome.

… review from here …

This is where our paid Carbon Offset Program comes in (the “Carbon Offset Program”). 

We purchase Emission Reductions from selected climate protection projects and retire them on behalf of our users. This process is also called “offset”. In this context, “retiring” means that a retired Emission Reduction can no longer be traded. It is thereby realized. Emission Reductions are traded in units of one metric ton. [Klima] makes it possible to offset smaller units, too: Users do not receive emission reduction certificates directly, but rather acquire an individual quota of a total number, which We allocate to our users and which are non-transferrable (the “Emission Reduction Quota”). We bundle the many different Emission Reductions and retire the total number at regular intervals, but at least once a quarter.

As a user, you can choose in which project category (e.g., tree planting projects, solar energy projects, social projects [ suggestion for CMX: Earth, Air, Water, Fire]) you would like to purchase Emission Reduction Quotas, depending on the areas of impact you would like to support. We reserve the right to introduce new project categories from time to time, to make changes to existing project categories, and to add or remove individual projects within a category. This has no influence on offsets that have already been completed. The projects supported within each project category are selected by us. 

… Not discussed with Dirox, but to be reviewed by CMX…

A special feature of our tree-planting projects is that they contain not only CO2-certified trees, but also uncertified trees. These do not count towards the carbon offset of a user, but serve as an additional safeguard against risks of failure, for example if some of the trees fall victim to a natural disaster. It is important to know that such risks are already extensively considered and accounted for in the certification process. These additional tree plantations are therefore an additional safeguard.

… End of review for this topic … 

2.5 News.
As part of the carbon offsetting process, our users receive news about topics such as climate change in general, about specific climate protection projects, and about a climate-friendly lifestyle, in particular tips on how to reduce your own carbon emissions and thus lower your personal offset costs. This information may contain links to third party content.

2.6 Changes to the CMX Services

We reserve the right to change our business model at any time, e.g., to provide certain CMX Services only in exchange for payment or to charges different rates for services. You are free to decide whether you wish to continue using our services or to terminate your use of our services. Such changes will have no effect on existing Carbon Offset Programs until the end of their term.

3. Conditions of Participation

To open a user account and to use the CMX Services you must be at least 18 years old and have full legal capacity.

By entering into a contract with Us you represent that you have no other user account with Us and that your user account has not been suspended or cancelled in the past due to violations of our Terms of Service. In such cases We will not enter into another or new user agreement with you. You also represent that all information provided by you during the registration process is true and complete.

4. User Account and Conclusion of Contracts

4.1 Use without a user account

You may use the CMX App or the CMX Website to collect information without a user account and, for example, to calculate your personal carbon footprint. These Terms of Service also apply to this type of use, to the extent that they are applicable.

4.2 Registration process.

Dirox notes: 

– Integrate registration for SMEs if different from Individual 

– Integrate concept of double profile: Ind + SMEs on 1 account

To use all features of the CMX Services, you must register and open a user account. You can open a user account either via the CMX Website or, if applicable, directly via the CMX App [TBC]. During the registration process you will be asked to accept these Terms of Service and to consent to the processing of your personal data. In addition, We will ask you to read our privacy policy (see here).

You can either register and log in with your email address and a password or use your Facebook, Twitter… [TBC].

How the user agreement is concluded depends on how you log in for the first time and whether you also participate in our Carbon Offset Program. 

4.3 Registration via mobile CMX App.

Dirox notes: 

TBC – CMX’s requirements currently state registration can only occur on a website, leaving this part here for example purpose.

If you wish to register via the CMX App, the conclusion of the user agreement will depend on the rules of the app store provider. As a general rule, a user agreement will result as soon as you click on the install button in the app store and enter your password or confirm installation with your fingerprint or Face-ID. In order to use the CMX Services, you will still need to create a user account via the CMX App. 

4.4 Registration via the CMX Website

If you register on the CMX Website, a user agreement between you and Us will result after you have completed the registration process.

4.5 Conclusion of agreement for paid carbon offsets

By participating in our Carbon Offset Program, you can purchase  Emission Reduction Quotas. If you participate in our Carbon Program using the CMX App or the CMX Website, an agreement will result when you click on “Buy Now”, “Pay to Offset” or a comparable button and have successfully entered your payment information.

4.6. Correction of input errors

If you want to participate in our Carbon Offset Program using your CMX App, you can cancel the registration process at any time in the App. You can also cancel the registration process at any time if you wish to participate in our Carbon Offset Program via the CMX Website. You will be able to correct any input errors until you have successfully entered your payment details.

You can either correct your payment information as you enter it, or you can use the options made available by Apple Pay, Google Pay, or Stripe. 

5. Rights and obligations of the user

Dirox Note: Create a SMEs users rules / check Klimate’s

5.1. Individual users: 

The CMX Services are offered exclusively to consumers. This means you may not use the CMX Services for business or other commercial purposes.

5.2. SMEs: 

[enter here]

5.3. General (applicable to both Individuals & SMEs users)

You may not allow any third parties to use your user account, and you are not permitted to

  • make accessible or transfer to any third parties access data transmitted or used for authentication or identification purposes;
  • circumvent any access control systems for paid services or take any other action to use services without authorization;
  • introduce into our IT systems any viruses, worms, Trojan horses, or other malware that may jeopardize or impair the functionality of the Klima Services;
  • transfer or assign any rights or obligations under your contract with Us to any third parties.

When using the Klima Services you must also comply with the terms of contracts with any third parties, in particular contracts with the app store or your Internet service provider.

To guarantee smooth communication with you, We ask that you include our email address in the list of trusted senders at your email provider.

6. Terms

6.1 User agreement for use of CMX Website and CMX App

The agreement concluded between you and Us with regard to use of the CMX Website and the CMX App when you open a user account will be valid for an indefinite time period. It will end when you delete the CMX App and terminate your user account.

6.2 Carbon Offset Program

Dirox Notes: 

Example of subscription terms – to be adjusted to CMX as per business rules agreed

We offer different terms for our Carbon Offset Program. Not all term options are available in every country. The term options displayed to you will be applicable in each case. If you choose a monthly term, your  Carbon Offset Program will be renewed for another month unless you cancel at least 48 hours before the end of the relevant month. For our annual Carbon Offset Program the term is 12 months and will be renewed for another 12 months unless you cancel at least 48 hours before the end of the last month of the current term. The minimum contract term therefore also depends on the term you choose for your Carbon Offset Program. Our Carbon Offset Program is not as so-called in-app purchase. If you want to cancel, you can simply use the appropriate function in the menu of the Klima App or, if applicable, in your personal user account on the Klima Website. It is not possible to switch between different term options for the Carbon Offset Program during a term.

7. Termination

7.1 Carbon Offset Program

You may terminate your participation in the Carbon Offset Program at any time for any or no reason, effective as of the end of the minimum term or the end of the current renewal term respectively. To do so, you can simply use the appropriate function in the menu of the CMX App or, if applicable, in your personal user account on the CMX Website. 

Please note that deleting the CMX App will not terminate your participation in the Carbon Offset Program.

If you no longer participate in the Carbon Offset Program, your user account will remain in place unless and until you also cancel your account.

We may terminate your participation in the Carbon Offset Program at the end of the minimum term or at the end of the current renewal term respectively, on two week’s prior written notice by email.

7.2 User account

You may delete your user account at any time for any or no reason, in which case this user agreement will terminate automatically.

To do so, you must send Us an email at, so that We can delete your user account and the associated data. Please note that after your user account has been deleted, all data and content you have uploaded will or may be deleted by Us.

If at the time of deletion of your user account you are still participating in our Carbon Offset Program, the Program will not terminate until the end of the current term and your user account will not be deleted until then. Any amount already paid by you for this term will not be refunded, not even on a prorated basis. 

We may terminate the user agreement on two week’s prior written, signed or unsigned, notice by email, however at the earliest at the end of the minimum term or the current renewal term of your Carbon Offset Program.

7.3 Termination for good cause

Irrespective of the aforementioned provisions, the right to terminate the contract for good cause shall remain unaffected for both parties. In particular, We are entitled to terminate the user agreement or your Carbon Offset Program and to delete your user account with immediate effect, if you seriously or repeatedly violate the provisions of the user agreement and/or these Terms of Service or fail to make any payment when due despite a past due notice. 

8. Prices and Payment Terms 

8.1. Prices

Our prices and currencies may vary from country to country. If you decide to participate in the Carbon Offset Program, the price and currency that apply to you will be displayed in the CMX App or on the CMX Website. Prices of monthly/annual Carbon Offset Program are based on the amount of carbon you offset. All quoted prices already include applicable value-added or sales tax.

We reserve the right to change prices at our sole discretion. This will however have no effect on  already existing Carbon Offset Programs.

8.2 Collection of payments

Payments for your Carbon Offset Program will be collected in advance for the applicable minimum term when the contract is concluded. If the term of a Carbon Offset Program is renewed automatically, payment will be collected in advance at the beginning of each renewal term. 

8.3 Payment methods

You may make payment using your credit card or Paypal or the payment method selected for Apple Pay or Google Play, depending on availability in your country. If payment is declined and you are responsible for payment having been declined (e.g., because the account does not have sufficient funds or the credit card limit has been exhausted), We shall have the right to charge you for the resulting costs and/or expenses We have actually incurred.

We reserve the right not to offer certain payment methods and to refer you to other payment methods if there is a valid reason for doing so.

8.4. Default

We reserve the right to assert any additional claims that may arise in the event of non-payment. 

9. Licensed Rights 

9.1 CMX Services and Content.

 To the extent necessary for achieving the contractual purpose, we hereby license to you the non-exclusive and non-transferable right to use protected content for non-commercial purposes subject to the terms of the contract. We hereby advise you that you are prohibited, in particular, from distributing or making such content available to third parties, e.g., on websites, and from leasing or otherwise transferring either the CMX App and the CMX website or its content. You may not decompile, modify, or edit the CMX App and the CMX website, except as provided by applicable law.

Licensed rights will in each case terminate if your account is no longer activated or after the license term has ended. In the event of any violation of these provisions, we shall have the right to terminate the contract for good cause without notice.

9.2 Inclusion of family members (individual users)

These licensed rights are also valid for any other family members, provided that they are part of a family group within the meaning of the terms of use of your app store.

9.3 Inclusion of employees (For SMEs)  [TBD]

[enter here]

9.3 Content uploaded by users

To ensure that the CMX Services can be used without limitation at all times, we need to be able to use content uploaded by users at any time, at any place, and without limitation. You therefore hereby license to Us the non-exclusive right, throughout the world, in perpetuity, and without limitation, to use any protected content uploaded by you. We shall have the right to sublicense this right, which shall include, without limitation, the right to reproduce, disseminate, make publicly available (by wire-based or wireless transmission), communicate, and edit such content (for example, by changing the resolution or size of an image for technical reasons). You hereby further license to Us the right to make any content uploaded by you also available to any other users, to the extent this is done for the contractual purpose.

10. Support. 

We will provide you with support for the CMX Website and CMX App. You may contact our support teams with any concerns related to CMX Services. You can reach the support team at

11. Updates.

In order to keep the CMX App up to date, We may offer automatic or manual updates for the CMX App at any time and without prior notice. Our applications are continuously updated and adapted. Among other things, this is to protect your security and the stability of our applications. Therefore, system requirements may change under certain circumstances. We do not assume any obligation to provide you with a functional application (such as the CMX App) for your terminal device on a permanent basis, if technical developments should limit the functionality of your terminal device.

12. Warranty

12.1 Applicable law.

Any warranty claims are governed by applicable law. Your rights as a consumer remain unaffected thereby.

12.2 No express or implied warranties

We make no representations or warranties that by using a CMX Service you will achieve your desired goal or any other result.

13. Full responsibility for CMX App

13.1 No liability of app stores

We are fully responsible for operating and offering the CMX Services. The app stores We use are not liable for the CMX App on any legal basis.

13.2 No maintenance or support by app stores.

We are fully responsible for maintaining and providing support for the CMX App in accordance with these Terms of Service. The app stores (of Google and Apple) assume no obligations to provide any maintenance or support services with respect to the CMX App.

13.3 No liability of app stores for malfunctions of the CMX App

In the event of any malfunctions, you may notify the app stores. Unless otherwise provided by law, the app stores have no further obligations as a result of any malfunctions of the CMX App.

13.4 Infringement of intellectual property rights of third parties

In the event that third parties bring any claims based on any infringement of intellectual property rights by the CMX App or the use of the CMX App, the app stores will not be responsible for any investigations, defenses, resolution, or settlement of such infringement claims.

13.5 U.S. embargoes and sanctions

By accepting these Terms of Service, you confirm

  • that you do not live in a country that is subject to any embargo by the government of the United States or that has been designated as a terrorist supporting country by the government of the United States, and
  • that you are not listed by the government of the United States as a “prohibited or restricted party.”

13.6 App stores as third-party beneficiaries

You hereby accept and agree that the app stores shall be third-party beneficiaries of these Terms of Service and that they may therefore enforce these Terms of Service against you. Any modification or termination of these Terms of Service, including any rights of the app stores hereunder, are reserved for the parties and shall not require the consent of the app stores.

14. Responsibility for Content and Services

14.1 No responsibility for third-party content or services. 

The CMX Services may include links to content or services of third-party providers. In some cases, content made available by third parties may be shown or the CMX Services may enable you to use additional services of third parties. We strive to design our applications in such a way that this will be readily apparent to you. All content and/or services of third-party providers are subject to the applicable terms, conditions, and policies of such third-party providers. We hereby expressly disclaim any responsibility or liability for content or services of any third parties. You are personally responsible for making sure that you do not violate the terms and conditions of such third-party providers.

14.2 No responsibility for user-generated content. 

Dirox note: Will CMX allow users to import/Upload content?

You are personally responsible for all content you upload using the CMX Services. We do not endorse or review such content.

14.3 Responsibility of the user for violations of law. 

When posting or making available your own content, you must comply with all applicable laws and other regulations that are applicable in the country in which you are using our CMX Services. Whether or not prohibited by criminal law, you are generally prohibited from making available content of a pornographic, sexual, violent, racist, inflammatory, discriminatory, offensive and/or defamatory nature.

In addition, it is your responsibility to make sure that you infringe no third-party rights, including, without limitation, privacy or publicity rights of third parties and intellectual property rights of third parties (e.g., copyrights, trademark rights, etc.). In this connection, We advise you that you must also, and in particular, own the necessary rights to your profile image and to any other photos you upload.

We may at any time remove and erase any content that is unlawful or violates the aforementioned principles. If you violate the aforementioned provisions, We shall also have the right to send you a warning that We will suspend your user account or terminate the user agreement for good cause.

14.4 Indemnity. 

In the event that you have wrongfully (negligently or intentionally) violated any provisions of Section 14.3, you are obligated to indemnify Us against any claims of third parties that may be brought as a result of such violations. We further reserve the right to claim damages and to pursue other remedies.

15. Liability

15.1 Liability for free services. 

In case of free services, our liability, whatever the legal basis, is limited exclusively to damages resulting from intentional or grossly negligent actions or omissions or from any lack of warranted qualities. Our liability for intentional actions or omissions is generally unlimited. Our liability for gross negligence or any lack of warranted qualities is limited to reasonably foreseeable damages. In all other cases any liability on our part is excluded.

15.2 Liability for paid services. 

In case of paid services, our liability, whatever the legal basis, is generally unlimited for damages resulting from intentional or grossly negligent actions or omissions or from any lack of warranted qualities.

If We breach any material contractual obligations due to ordinary negligence, our liability is limited to reasonably foreseeable damages. A contractual obligation is material within the meaning of the foregoing sentence if its performance is necessary for achieving contractual purposes and if you, the consumer, may reasonably rely on its performance.

Our liability for wrongful harm to life, limb, or health remains unaffected by the foregoing limitations.

In all other cases any liability on our part is excluded.

15.3 Liability of our employees. 

The above limitations of liability (see Sections 15.1 and 15.2) also apply for the benefit of our employees and agents.

15.4 Personal injuries

Any liability for damages involving harm to life, limb, or health (“personal injuries”) remains unaffected and is governed by applicable law.

15.5 Product liability. 

Dirox note: to be adjusted as per legislation applicable to CMX

Any claims under the German Product Liability Act (Produkthaftungsgesetz) remain unaffected by the aforementioned exclusions and limitations of liability.

15.6 Data privacy

Any claims under applicable data privacy laws remains unaffected by the aforementioned exclusions and limitations of liability.

16. Personal data.

We will process your personal data in compliance with our Data Privacy Policy. You will find the most recent version of our Data Privacy Policy at or you can access the policy via the App. We will inform you in detail how and where We process or cause third parties to process your personal data. By entering into the user agreement with Us you expressly consent to the foregoing provisions. You will find a detailed declaration of consent at the end of these Terms of Service. Your legal right of revocation remains unaffected.

17. Changes to Terms of Service. 

We reserve the right to make changes to these Terms of Service or any parts thereof with effect for the future for the following reasons, unless such changes would result in an unreasonable disadvantage for you: for legal or regulatory reasons; for security reasons; to upgrade or optimize existing features of the CMX Services or to add new features; to account for the progress of technology, to make technical adjustments, or to guarantee the future functionality of the CMX Services. We will notify you of any changes to our Terms of Service at the latest four weeks before the planned effective date of the new version. You will have the opportunity to object to changes within the aforementioned four-week period. If you continue to use our CMX Services without objection, you will be deemed to have accepted the new Terms of Service. If you do object to changes, We hereby expressly reserve our right to terminate the contract for convenience. If and when We make changes to the Terms of Service, We will once again advise you of your revocation right, the time period within which the revocation right must be exercised, and the legal consequences of revocation.

18. Changes to our Company, New Owners 

18.1. Transfer of contracts to subsidiaries.

In the future We may change the structure of our company in order to better offer the CMX Services also worldwide or because this makes economic sense for us. In this case We must be able to transfer our contracts with you to subsidiaries. You hereby agree that if you use the CMX Services, We may transfer our contracts with you to subsidiaries. Of course, We will inform you before this happens. The CMX Services will continue to be available to you as usual.

18.2 New owners

If there is a change in the ownership or voting rights in our company as a whole or with respect to any of the CMX Services or their assets, We may transfer your information to the new owner. This applies in particular for the benefit of any legal successors in the event of a sale or other transfer of our business.

19. Final Provisions

19.1 Official contract language.

The official contract language is English.

19.2 Governing substantive law.

Dirox note: to be adjusted as per legislation applicable to CMX

All dealings between the parties are governed exclusively by [Country] law, with the exception of the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG). Business transactions with consumers residing in the European Union may also be subject to the law that is applicable at the place of the consumer’s residence, if and to the extent that mandatory consumer protection provisions are involved.

19.3 Venue and Jurisdiction.

Dirox note: to be adjusted as per legislation applicable to CMX

If there is no court in Germany or another EU country where venue and jurisdiction is proper based on your residence, habitual abode, or corporate domicile (allgemeiner Gerichtsstand), or if you relocate your permanent place of residence to another country outside the EU after the effective date of these Terms of Service, or if your place of residence or habitual abode is unknown at the time legal action is filed, exclusive venue and jurisdiction for any and all disputes arising from this Agreement will be in the courts at the place of our registered office.

19.4 Severability.

If any provisions of these Terms of Service should be or become invalid in whole or in part, the validity of the remaining provisions will remain unaffected thereby. The foregoing provisions apply, mutatis mutandis, if any provisions should have been inadvertently omitted from these Terms of Service.

20. Downloading and Review Options.

You may review and print out these Terms of Service at any time at https://klima/terms/. Additional information regarding your user agreement and your subscription are available in your user account. In the alternative, you may also print out or download the automated order confirmation you received after placing the order.

21. Information about Provider

Full name of CMX + address of head quarter


Managing Directors : Puja Mahajan and Nicholas Houseman

Commercial Register at the Local Court of [City name]

[Registration number]

VAT ID (value-added tax identification number): [ei.DE326483090]

22. Right of revocation 

In some countries you have a legal right of revocation. This is the case, for example, in all countries of the European Union. You can find out whether you have a legal right of revocation by referring, for example, to the terms of use of your app store. Please refer to those terms of use to find out to what extent you have such rights. In the United States, for example, you have no right of revocation.

If you have a legal right of revocation, please read the following information about how you can exercise this right and what revocation will mean for you.

22.1 Information about revocation.

If you have a legal right of revocation, this right will come into existence as soon as you enter into a user agreement or a contract for the participation in the Carbon Offset Program with Us.

You may revoke the contract within 14 days of the contract date for any or no reason, in which case the contract will be unwound.

To exercise your right of revocation, you must clearly notify Us (e.g., by mail, telefax, or email) that you no longer wish to be bound by the contract. For this purpose you may, but do not have to, use the attached standard revocation form. Any clear notice will suffice. If you exercise this option, We will confirm receipt of your notice of revocation (e.g., by email). Your notice of revocation will be timely as long as you send it before the revocation period has expired. Please address any notice of revocation to the following address:

[Full name of CMX + address of head quarter]

22.2 Consequences of revocation.

If you revoke the contract, the contract will be unwound. You will receive a refund for any payments you have already made for the revoked contract. We will issue the refund at the latest 14 days after We receive your notice of revocation. The refund will be made by the same method you used for the original transaction, unless We expressly agree otherwise with you.

If you have requested that services begin during the notice period for revocation, you must compensate Us for such reasonable amount as corresponds to the volume of services that were provided before the time you notified Us of your exercise of the right to revoke the contract relative to the total volume of services provided for in the contract.

22.3 Standard form for notice of revocation.

You may use the following form for your notice of revocation.

Please be sure to always tell Us which CMX Service you wish to revoke. You can simply send Us an email at

You can also mail your notice of revocation to the following address:

[address here]

You can copy and paste into an email or print out the following text for your notice of revocation:

I/We (*) hereby revoke the contract for the purchase of the following product (*)/the following service (*) made by me/us(*):

Ordered/received on (*)

Name of consumer 

Address of consumer 

Signature of consumer 


(*) please delete inapplicable alternative

23. Dispute Resolution.

Dirox notes: To be reviewed as per legislation applicable to CMX (Canada or EU)

The European Commission makes available a platform for online dispute resolution (OS platform). You can access the OS platform at You will find our email address in the imprint.

We prefer to address any concerns you may have directly and therefore do not participate in any consumer mediation proceedings. Please contact Us directly with any questions or problems.

Consent to data processing

We use technology (such as cookies) to analyze how you use the CMX App and the CMX Website and to deliver personalized/targeted advertising to you. For these purposes, We or our partners create pseudonymised user profiles. For this purpose, We ask you for your consent, which you give together with your agreement to the Terms of Service mentioned above.

In some cases, our partners and service providers also process your personal data in so-called third countries, in particular in the United States of America. At the same time, you agree in accordance with Art. 49 para. 1 sentence 1 lit. a GDPR that your data may be processed in the USA, with the risk of secret access by US authorities and use for monitoring purposes, possibly without the possibility of legal recourse. 

If you access content from third parties which We integrated in our Services, data will be transferred to the provider of such third-party content. By accessing the content, you consent to the respective processing of your personal data.

You will find further information as well as notes on the possibilities of discontinuation, revocation and objection in our data protection regulations and in the data protection regulations of the respective partners and service providers.

You can revoke your consent at any time with effect for the future. We explain the details in our privacy policy, which you can view before giving your consent. Your revocation does not affect the legality of the data processing before your revocation. If you revoke your consent, unfortunately We can no longer provide you with climate services. If you wish to revoke your consent, please contact our support team.

Contact us

This is not an easy topic. We get it. Please refer to our FAQ section or get in touch if you have questions or wish to learn more. If you are a supplier or project developer in carbon removal or reduction we would also love to hear from you.